“Designing for everyone means designing for no-one”.
“You can’t design for more than 4 personas.”
“You have to make choices who this is for.”
And then I had to make websites for everyone who had an electricity or gas account.
Or ever got sick.
Or had a credit report. Now what?
After three runs on these crazy briefs, I’d like to share my strategies and experiences for what I call ‘Designing for the 100%’. What is achievable, what is totally not, some other amazing examples of this out there, and what in the end really matters when taking this on.
Having started as a software developer of user interfaces, 20 years later I am a User Experience and Product designer, leader, and strategist. I have worked on sites and apps for telecommunications, healthcare, automotive, energy, and most recently in consumer finance. I still love solving the puzzle of how to make something so usable it first delights and then gets out of the way, as much as when I started in this field.